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“12 Million Calls For Service Could Be Handled By Civilian First Responders To Help “Overburdened Police Departments.”

June 6, 2025 By robsmith
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Dispatch Interviews

Kendra Priest On: How Austin’s First-In-The-Nation “Mental Health” Option Transformed How 911 Calls Are Handled In The City.

August 1, 2024 By robsmith
Read Full Article about Kendra Priest On: How Austin’s First-In-The-Nation “Mental Health” Option Transformed How 911 Calls Are Handled In The City.
Dispatch

How Austin’s First-In-The-Nation “Mental Health” Option Transformed How 911 Calls Are Handled In The City.

June 24, 2024 By robsmith
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Dispatch

Mental Health Crisis Line Updates Across The Country

January 30, 2024 By mattferner
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Dispatch Mobile Crisis Response

How To Get Technical Assistance From The Government Performance Lab @ Harvard’s Kennedy School of Government. 

December 13, 2023 By mattferner
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Dispatch

NYU: 911 Call Center Protocols Influence When Mobile Crisis Response Teams Are Dispatched

December 13, 2023 By robsmith
Read Full Article about NYU: 911 Call Center Protocols Influence When Mobile Crisis Response Teams Are Dispatched
Ambassador Teams Clean Teams Community Safety Departments Community Violence Intervention Crisis Stabilization Centers Dispatch First Responders Homeless Outreach Hospital-Based Violence Intervention Mobile Crisis Response Overdose Response Safety Ambassadors School-Based Violence Intervention Sobering Centers Street Medicine Transit Ambassadors Trauma Recovery Centers

Introducing The Safer Cities Coverage Map. 

October 16, 2023 By mattferner
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Ambassador Teams Clean Teams Community Safety Departments Community Violence Intervention Crisis Stabilization Centers Dispatch Homeless Outreach Hospital-Based Violence Intervention Mobile Crisis Response Overdose Response Safety Ambassadors School-Based Violence Intervention Sobering Centers Transit Ambassadors Trauma Recovery Centers

Special Edition: Mapping The Modern Public Safety Infrastructure

August 28, 2023 By mattferner
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Dispatch

9-8-8 Turns One. Here’s What You Need To Know.

July 22, 2023 By mattferner
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Dispatch

“Crisis Call Center In Texas Touted As National Role Model.”

July 20, 2023 By mattferner
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