The Government Performance Lab “works closely with governments to develop and test service reforms” to “sustain the impact of these innovative changes to emergency response.” The Lab has “conducted applied research and provided intensive technical assistance to 17 jurisdictions on their alternative 911 emergency response programs.” So far:
- “Four participating jurisdictions have launched new teams to dispatch directly from their 911 call centers.”
- “Three – Chicago, IL, Phoenix, AZ, and Washington, DC – have already expanded their alternative 911 response programs.”
- “Three additional participants are set to expand their programs (Harris County, TX, Durham, NC, and San Gabriel Valley Council of Governments, CA), and one is on track to launch (Allegheny County, PA).”
How to partner with the Government Performance Lab:
- “Community of Practice is a monthly learning series on emerging practices in alternative emergency response implementation. It is free and open to any and all government staff undertaking project management and implementation of emergency response teams … [and] is intended to be a collaborative learning space for government staff to connect with and learn from peers and gain access to resources from the Government Performance Lab and jurisdictions across the country.”
- “The Alternative 911 Emergency Response Implementation Cohort, helps participating jurisdictions test and demonstrate methods of developing, improving, and expanding the use of unarmed emergency response teams that can be directly dispatched to 911 calls. Through participation in the Cohort, jurisdictions receive customized support which can include short-term active 1:1 coaching for local government staff, access to adaptable implementation template materials and peer government examples, and real-time support from GPL staff and monthly jurisdiction-to-jurisdiction troubleshooting.”