- Los Angeles, California, Metro “Reports 57% Decline in Homelessness On Transit System” As Ambassador Teams Expand Outreach. For METRO Magazine, Elora Haynes reports that homelessness on LA Metro’s transit system has fallen 57% since 2024 as the agency expanded Metro Ambassadors, homeless outreach teams and community intervention specialists focused on rider assistance, crisis response and connections to housing. In fiscal year 2026, outreach teams connected 354 people to permanent housing, while Metro said the coordinated approach has also helped improve rider confidence and conditions across the transit system.
- Rapid City, South Dakota’s Downtown Ambassadors Have Helped More Than 18,000 Visitors While Serving As An “Extra Set Of Eyes” Downtown. For KOTA, Mary Francis Witte reports that Rapid City’s Downtown Ambassadors helped 18,349 visitors just this summer, greeting people, offering directions and sharing information about restaurants, attractions and local events—serving as “both a welcome team and extra set of eyes in the city’s downtown.” The ambassadors also support downtown safety by reporting issues to businesses and city staff when needed. Ally Formanek, who oversees the downtown team, explained that the ambassadors help make downtown feel more welcoming and safe so they spend more time exploring local businesses and attractions.
- Boise, Idaho’s Greenbelt Ambassadors Serve As “Extra Eyes” Along One Of The City’s Most-Used Trails. For Idaho News 6, Sahana Patel reports that more than 40 Ambassadors now patrol a popular city trail by bike and golf cart, checking on people, offering directions, providing water and helping with everyday issues. Longtime ambassador Brent Vance described the team as the eyes and ears of the region, helping address minor problems before they escalate while maintaining a safe, orderly and welcoming environment.
